This Cancellation & Refund Policy (“Policy”) outlines the terms and conditions regarding cancellations and refunds for digital goods, including online courses and materials, offered by FASTUNLOCKER TECHNOLOGIES (OPC) PRIVATE LIMITED (“Company”). By purchasing and using our digital goods, you agree to abide by this Policy.
1. Digital Goods
Digital goods offered by the Company include but are not limited to online courses, course materials, e-books, downloadable files, and digital content.
2. No Refunds
2.1 No-Refund Policy: We do not provide refunds for digital goods once they have been delivered or accessed, except in exceptional cases as outlined in section 3 below. All sales of digital goods are final.
3. Refund Request Process
3.1 Eligibility for Refund: Refunds may be considered in exceptional cases. To be eligible for a refund, you must meet the following conditions:
- You must submit a written refund request to Contact us within 7 days of the date of purchase.
- You must provide a detailed explanation of why you are requesting a refund.
- Your request must fall within the specific refund scenarios outlined below.
3.2 Refund Scenarios:
- Course Content Quality: If you find that the course content does not meet your expectations in terms of accuracy, relevance, or quality, you may request a refund within 7 days of purchase. We may ask for evidence to support your claim.
- Technical Issues: If you experience technical issues that prevent you from accessing or using the digital goods despite reasonable efforts to troubleshoot, you may request a refund within 7 days of purchase.
3.3 Delivery and Access: Digital goods are typically delivered or accessed immediately upon purchase through our online platform or via email. Once you have received or accessed the digital goods, your purchase is considered complete, and no refunds will be issued unless you meet the eligibility criteria outlined above.
4.1 Cancellation of Subscriptions: If you have subscribed to our digital marketing and automation services, you can cancel future monthly payments by notifying us at least 30 days before your next billing cycle. We do not offer refunds for monthly subscription fees once the service has been provided for the billing month.
5. Quality Assurance
We take pride in the quality and value of our digital goods. If you encounter any issues or have concerns about the digital goods you’ve purchased, please contact our customer support team at Contact us, and we will make every effort to address and resolve the issue to your satisfaction.
6. Unauthorized Distribution
6.1 Prohibition: Unauthorized distribution, sharing, or resale of our digital goods is strictly prohibited and may result in legal action.
7. Contact Us
7.1 Customer Support: If you have any questions or need further information about this Cancellation & Refund Policy for Digital Goods, please contact us at Contact us.
8. Changes to the Policy
8.1 Policy Updates: We reserve the right to modify or revise this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. It is your responsibility to review this Policy periodically for updates.
9.1 Termination of Access: The Company reserves the right to terminate access to any course or service at its discretion, with or without cause, and without providing a refund.